Chanel Customer Service Did Not Disappoint: My Chanel Bag is Fixed

Chanel Repair

At the end of July, I shared with you that my Chanel bag broke; more specifically, a screw came loose which left the closure plate on the bag dangling. I wanted to resolve this issue right after I wrote about it, but Vlad and I were already in the process of moving to Florida. (More specifically, we’ll spend half the year in NYC and half in Florida–more on that soon!)

I tried to make time to pop over to the Chanel boutique on 57th street in NYC before we came down to Florida, but in the rush of moving, it just didn’t work out. Once I arrived in Florida, I thought for sure I’d to make it down to Miami to go to the boutique right away, but the first few weeks have been super hectic and I didn’t make it over until this week.

I can happily report that my bag is completely fixed. In fact, I experienced the best customer service I’ve ever received. Chanel’s customer service team read my story and reached out to me via email. The representative emailed to let me know they’d like to help me fix my bag and asked for my number to talk it over with me.

As I reported previously, the screw coming out of my bag wasn’t something that I found atrocious. Over time and with use, bags will wear a bit, and of issues you can have with a bag, a screw falling out is a best-case scenario because it’s a straightforward thing to fix. The customer service representative called, was apologetic and got straight to the point: they wanted to help me fix my bag. She said she would help me set up a time to pop into the boutique and have it taken care of.

Chanel Reissue Bag

We set up a time for me to go down to the Chanel Bal Harbour boutique, and I intended to do it two weeks ago. It’s a 45 minute drive from our new place, and we have painters and a floor company in the house right now, so I just didn’t make it down. This week, I finally had time to hop down to Miami, but it was last-minute and I didn’t let the customer service rep know I was headed down at the time.

Though the customer service rep had set up a time with me and someone to meet in the store, the day I went no one expected me. However, I was promptly greeted by a sales associate, and right away he asked how he could help. I explained my predicament and he told me he would take my bag to the back to see if they had the screws and they would try to fix it on the spot. He came back out about two minutes later and let me know that they didn’t have the exact screws that my bag originally had, but they had similar ones that they could put in now as placeholders while they ordered the right screws for me. I loved this solution because it meant I didn’t need to send my bag out; I got to take my bag home, and the store fixed it so I could use it right away.

I was so thankful that the sales associate came up with a plan for me that let me use my bag and eventually still correct the screws as well. I thought it would take a while, but last night, I got a call letting me know that the boutique had the proper screws. Chanel then asked if I’d like to have them schedule a pickup with FedEx so I didn’t need to go down to the store–talk about going above and beyond.

Chanel Reissue Bag

Earlier today, I hopped in the car and headed to the boutique. I was the first customer in the store right as it opened and the store manager was the one who took care of me and fixed my bag. It took about 10 minutes to fix, and I wandered the store lusting after some of the most beautiful exotic Chanel bags I’ve ever seen. From the most delicious orange alligator Classic Flap to my current obsession, the black python Boy Bag, my love for Chanel was reinvigorated with the items I saw and the customer service I received.

I’ve heard so many not-so-great stories on PurseForum and via email when it comes to luxury customer service, from brands charging people exorbitant amounts to fix their bags to having to send out items for months at a time for small repairs. But this experience has been everything from accommodating to enjoyable. Thank you, Chanel, for taking care of my bag, both when you knew I had an audience for my issues and when you didn’t.

Tag: Chanel bags

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Louis Vuitton Tambour Tourbillon

Louis Vuitton

Louis Vuitton is opening a new chapter in its Great Complications saga by offering a Tambour Monogram Tourbillon in white gold. A new face for the collection’s star piece. The exceptional Tourbillon is seen as the most illustrious of complications and has become the ambassador for the Maison’s watchmaking dimension.

Pink gold makes way for white gold, but its manufacture mechanism remains unchanged. The self-winding Tourbillon movement designed by La Fabrique du Temps Louis Vuitton is still housed in the case. The LV80 calibre keeps time at 28,800 vibrations/hour and offers a 35hour power reserve.

Visible through the sapphire back, it reveals its Geneva Stripes decoration that adopts a sunray motif in harmony with the guillochage on the mother-of-pearl and diamond dial, while the lozine remains engraved on the oscillating weight.

Tambour Monogram Tourbillon White Gold Louis Vuitton Tambour Tourbillon

Tambour Monogram Tourbillon Specifications
– Diameter: 38mm
– Case in 18-carat white gold
– White mother-of-pearl dial, 18-carat
– Dial, bezel and horns set with diamonds
– Black alligator strap
– Water resistance: 50m
– LV 80 Automatic Manufacture Calibre, La Fabrique du Temps
– Functions: Tourbillon, hours, minutes
– 35 hours power reserve
– 28,800 oscillations per hour
– Transparent back

Tag: Louis Vuitton Tambour Tourbillon

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Dora Tote Louis Vuitton Bags For Fall Winter 2014 Bag Collection

Louis Vuitton

 Dora Tote Louis Vuitton Bags

Almost all week, we are sharing 2014 Fall Winter Louis Vuitton bags collection online, and today, a new model Dora Tote LV bags will be introduce you below.

The Louis Vuitton Dora Tote is one of the many new styles from Nicolas Ghesquiere’s debut collection for the Fall Winter Season 2014. There are many of bright and colorful color design in PM and MM size. Three different materials made them in a classic view.

As the pics show, we know the newest LV Dora Tote bag features a large roomy interior with a double zipper that runs along the length of the bag. A LV Paris logo heat stamped in silver on the front of the bag, two large roomy pockets on the interior and has a microfiber lining. Take a view and visit bagseshow.com for more new lv bags sale!

1 Dora Tote Louis Vuitton Bags size Dora Tote Louis Vuitton Bags For Fall Winter 2014

Tag: bags Louis Vuitton Tote Dora

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PurseForum Roundup – August 22

Other Brands

Christian Dior Lady Dior Bag

Happy Happy Friday! Whether your week was excellent or awful, it’s time bid it farewell and say hello to the weekend, which includes another edition of the PurseForum Roundup! Sorry we missed you last week, but we are happy to be back on track with plenty of beautiful bags and more.


Flower Arrangement

We made a couple of quick stops in the Playground and found some absolutely magnificent bouquets in Home and Garden’s new Flower Arrangements thread, where our members show off their blossoming new floral skills. We could not believe how talented they all are, even though some are just beginning to stretch their wings at this hobby. Luv Birkin is among the newbies, and she put together the brilliant arrangement above. We also dropped intoUp to the Minute, where discussions of all the major headlines (and some minor ones) are the order of the day.


Multicolor Celine Luggage Tote

Speaking of flowers, how about this Céline Bicolor Luggage featuring luscious orchid?!PoisonIvy looks forward to using this bag in the fall, and we hope we will see some modeling shots when temperatures cool off a bit. Lyonexpat also selected from the purple range for her new Trapeze. 

Tanya1729 also got her her first Céline this week, and fans of the brand will enjoy this reveal for its clear pictures of the bag’s scrumptious leather. Capucine picked up a pretty new Luggageas well; it’s a classic combination with style for days, and Capucine is pleased as can be!


Christian Dior Miss Dior Bag

The PurseForum’s Christian Dior fans seem to have a real knack for photographing their bags and accessories. This week we caught a look at the pretty and photogenic Promenade Pouch on a chain Roku picked up (at a steal of a deal). Roku’s reveal comes with a spectacular family photo that will have you pondering your next small bag purchase!

Christian Dior Lady Dior Bag

Also, what a fabulous Lady Dior! NancyFancy picked up this beauty and a Promenade Pouch right along with it. We can see why it was love at first sight, and you will definitely want to take a look at these two together.


Christian Louboutin Rouge Nail Polish

Is it as wonderful as it looks? Does it match? What do our members think of the new Christian Louboutin polish? This line has inarguably made quite an entrance, and of course our Christian Louboutin members wasted no time in taking the plunge. In her “Unboxing” thread, ichellereviews this polish and shows us if it is indeed a perfect match to the famous red soles. I bet you can guess the results.

Christian Louboutin Pumps

If you love reveals, you will love the Show Off your New Shoes thread, where Christian Louboutin fans pop in to unwrap their latest purchases. August has been busy, and when we dropped in, we found ChristChrist’s new shoes and they are fabulous! Carya also picked uptwo pair of Loubies, this time in pink tones. Fans of fun mustn’t miss these Geo multi pumps–saartje102 also includes some fun family photos, too!


Mulberry Bayswater bag

Mulberry fans and Roundup readers know we love to spend some time with the lovely ladies of Mulberry and their gorgeous bags. Snailpolish revealed her first Mulberry, and we love this classic, elegant, neutral color. Changingwoman also revealed first Mulberry – a chocolate ivy Bayswater - and took us on a delightful walk through the woods at the same time.


Bottega Veneta Hobo

We always know that when indiaink reveals a bag in Bottega Veneta, it is going to be elegant and amazing. This Sunrise Veneta is very special indeed, and it’s in incredible vintage condition.Khanji showed off her new bag, a must-see Veneta in rosa shock, and it’s a bag that we very much hope to see in an action thread soon!

Bottega Veneta Bracelets

Normally we turn to the Jewelry Box for bracelet layering and stacking, but this week we found a great little stack in BV, courtesy of the lovely Mousse.


That does it for this week, Roundup readers! Thank you so much for spending a bit of your time with us each week. We hope you have a terrific weekend and week a head, and we look forward to seeing you right back here soon!

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Louis Vuitton to Release $54,500 Croc Bag for Fall 2014

Louis Vuitton

Louis Vuitton Crocodile Lady Bag

Just when we thought we’d found all the mind-bending price information we could handle for the upcoming season, Louis Vuitton has gone and reminded us that one of the many internal changes it’s making is adding more high-priced exotic bags to its selection. The Louis Vuitton Crocodile Lady Bag PM, which made its public debut in the brand’s Fall 2014 runway show, will retail for a staggering $54,500.

This price information comes to us, which is a reliable source of intel on Vuitton’s machinations, especially when it comes to handbags. The bag includes two finishes of croc and measures slightly over a foot wide at its largest point. There’s no word on how many of these bags will be made, but it’s likely to be an extremely limited piece. After all, only so many people can afford to buy a bag that costs more than 50 grand in the first place.

On top of that, the bag has a, uh, very specific aesthetic. Most bags in this price range are simply exotic recreations of designs that the buying public has already embraced with open arms, like the Givenchy Antigona or Fendi 2Jours, but this one is an untested bag shape from new creative director Nicolas Ghesquiere’s first collection for the brand.

The bag is easily more expensive than any of the other seasonal offerings we found online for Fall 2014, although I’d be shocked if it were made available via Vuitton’s website.

Tag: Louis Vuitton bag Lady Crocodile

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New Bowling Vanity Louis Vuitton Bag For Fall 2014 View

Louis Vuitton

1 Louis-Vuitton-Bowling-Vanity-Bag 1

Did you had viewed this model Louis Vuitton handbags yet? Named Bowling Vanity LV bag, it was coming this year as a part of Louis Vuitton Fall Winter 2014 Collection, but we were never informed about its true name.

Lots of brand new and classic model bags including the Petite Malle bags in the Fall LV bags Collection, and the upcoming Louis Vuitton Bowling Vanity bag in a true legacy, a piece of art and an eye catching accessory that’s different than many Louis Vuitton bags that we are used to. Available two style including Tweed and Tuffetage now and you can grab them at bagseshow.com for discount!

Louis Vuitton Bowling Vanity Tweed
Measuring 11’ x 8.6’ x 4.3’
Colors available are Vert and Blue
Priced at $4,550 USD

Louis Vuitton Bowling Vanity Tuffetage
Measuring 11’ x 8.6’ x 4.3’
Colors available: Blue
Priced at $5,550 USD

1 Louis-Vuitton-Tuffetage-Bowling-Vanity-Bag 3 1 Louis-Vuitton-Tweed-Bowling-Vanity-Bleu-Bag 2

Tag: Louis Vuitton bag

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